That's how his email began, and it ended with, "Who are they? How do I find them?"
Those of us in the healing process from sexual assault use the term safe. By that we mean those people who accept us as we are and make no effort to change us or correct our behavior.
Another way to look at it is to say that they don't give us advice unless we ask for it. And even if we ask for it, safe people hesitate. Sometimes when people ask, they really mean, "Help me find a person who will do the hard work for me."
The safest people I've met are those who have known failure, rejection, pain, and other hardships life throws at us—but they haven't given up. They still believe that we can triumph over tragedy and abandonment.
Those people have done the hard work on themselves—that's why they're safe. They're usually wise enough to know that they can't provide shortcuts and methods to jump over the pain.
But most of all, those safe people are willing to be by your side while you re-experience the pain.